Billing
Bills are generating automatically .... UNDER CONSTRUCTION....
Q1. How is my session charged if I do not use my booking?
- Example 1:
I booked 2 hours (120 min), but I did not use my session. My session will be fully charged as fees.
- Example 2:
I booked a confocal microscope 3 hours from 13.00 pm but I did not use my session (first line, session 2611). At 14.21, somebody else use a
part of my session (second line, session 2624). The first non-used minutes (81 min or 1hr 21 min.) will be fully charged as fees for me and
the second user will pay only what he used (100 min).
Q2. How am I charged if I do not book a machine?
- You are charged for each minute used.
Q3. How is my session charged if my use exceed my booking?
- I will pay my booking plus the extra-time I used.
The example below combines several scenarios: A session was booked 2 hours from 13.00 pm. Unfortunatly the user started his/her session 14 minutes late (time used/duration: 106minutes) (Line 1, session 182). This user decided to extend his session of 129 minutes (not booked): he is charged for each minute used after his/her booked time-slots (13.00-15.00 pm) (Line 2, session 464).

Q4. How is my session charged if I start my session too late?
- I will pay my booking and not the minutes used.
Q5. How is my session charged if I start before my booking?
-
Similar to Q2.
Q6. How am I charged if I cancel my booking when my session has already started?
- Example 1:
The mention "cancelled too late" will appear on the bill. In this example, the user booked a PC workstation 1 hour from 15:00 pm. At 15:13 pm, the user cancelled his/her session but the cancellation was taken into account at 15:15 (time-slots of 15 minutes in this specific case). This user was fully charged for the first 15 minutes and charged at 50% for the remaining 45 minutes .
- Example 2:
In addition to the mention "cancelled too late" a second mention untitled "Partial cancellation fee" can also appear on the bill when a second user uses a part of the cancelled time-slots (deduced to the bill of the first user).
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Important: all these simple scenarios shown above can be combined together (one scenario will correspond to one line on the e-invoice).