Student office

My portail.unige.ch

What is the use of portail.unige.ch?

portail.unige.ch allows you to :
• register to your courses and exams during the registration period (see important dates)
• check your unige email account (please make sure to check it regularly as important information is sent to this account),
• consult the list of your courses,
• access your exam timetable. (a few days before the exam withdrawals).
• follow University news,
• view and modify your personal data,
• access your UNIGE applications quickly.

I have lost my login information or I am unable to log in to my portail.unige.ch, whom should I contact?

You can change or reset your password, via this link. Find out more.

Please contact the CAD helpdesk at ++22 379 7000 or through their online plateform.

If your problem is not solved before the end of the exam/course registration period, please send an email immediately.

My online grade transcript is not up-to-date, why?

Your online grade transcript is updated only during and at the end of the exam session.

If you have obtained a grade outside the examination period or if a teacher has submitted a grade late, this grade will not be visible on your online transcript as it is not automatically updated.

If you need an official copy of your grade transcript, please send your request by email to the student office indicating your full name and student number.

The average grades are not calculated on my online grade transcript, why?

Indeed the average grades may not appear online, as a data processing is necessary.

The average grades and ECTS credits will appear on the portal 2-3 weeks after the end of the exam session. You will receive a notification email from the student office when your grade transcript is updated.

If you need an official copy of your grade transcript, please send your request by email to the student office indicating your full name and student number.

The ECTS credits do not appear on my online grade transcript, why?

Indeed the ECTS credits may not appear online, as a data processing is necessary.

The average grades and ECTS credits will appear on the portal 2-3 weeks after the end of the exam session. You will receive a notification email from the student office when your grade transcript is updated.

If you need an official copy of your grade transcript, please send your request by email to the student office indicating your full name and student number.

I am having issues with Chamilo, what should I do?

The student office does not provide support for Chamilo.

You may contact this email.

I am having issues with Moodle, what should I do?

The student office does not provide support for Moodle.

You can consult the FAQ of the application.

In case of problem, please contact the CAD helpdesk at ++22 379 7000 or through their online plateform.