EVENT IESS 2.1
WHY SERVICE SCIENCE MATTERS
FOR SUSTAINABLE AND RESILIENT SOCIETY?
FOR CRISIS RESPONSE?
KEYNOTE Thursday 25, at 1:00 PM CET
Title: Service Innovation Roadmaps and Responsible Entities Learning
Keynote speaker:
Jim Spohrer, PhD
IBM and ISSIP.org
Director, Cognitive Opentech Group (COG)
IBM Research - Almaden,
Innovation Champion: http://service-science.info/archives/2233
Abstract:
To advance service science, the Cambridge SSME report of 2010 urged stakeholders to create Service Innovation Roadmaps (SIRs) (IfM and IBM 2010). Over a decade later an even bigger opportunity exists to advance service innovation by stakeholders. In 2021, the World Economic Forum (WEF) has identified a 6 trillion Euro "upskilling opportunity" for workers enabling higher value jobs and a shared prosperity (WEF 2021).
This talk connects SIRs with upskilling, and explores the importance of SIRs in terms of the way responsible (service system) entities learn. March (1991) explains learning as a fundamental investment decision that organizations make in exploration and exploitation activities. Building on this prior work, March's two-option learning investment framework, Spohrer & Maglio (2010) explain learning of service system entities in terms of a three-option learning investment framework- called Run-Transform-Innovate (R-T-I). A version of R-T-I was used by IBM CIO office in the late 1990's and early 2000's to grow IBM"s service business (Sanford & Taylor 2005; Spohrer 2018).
This talk explains SIRs as a modified version of the business model canvas that responsible entities can use to become more explicit about their R-T-I investment in learning and upskilling. Individuals, businesses, regional universities and governments, and nations can all create SIRs to help them better succeed through service innovation, while simultaneously upskilling towards a deeper understanding of service science. Consistent with a positive growth mindset, we see the practice of creating and revising SIRs as one of the very best ways to put service science in action for learners, leaders, and innovators.
AGENDA
Wednesday 24, 2:00 – 4:45 PM CET
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2:00 – 2:15 |
Conference Opening Giovanna di Marzo Serugendo, University of Geneva, CUI-ISS Monica Drăgoicea, University Politehnica of Bucharest |
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Moderator Giovanna di Marzo Serugendo |
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2:15 – 2:45 |
Why Service Science matters in approaching a ‘resilient’ Society Francesco Polese, Monica Drăgoicea, Luca Carrubbo, Leonard Walletzký |
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2:45 – 3:15 |
A Service Science Perspective on Resilience of Service Organizations Thang Le Dinh, Thanh Thoa Pham Thi, Khoa Dam, William Menvielle |
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3:15 – 3:45 |
Coffee Break |
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Moderator Thang Le Dinh |
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3:45 – 4:15 |
Smart Working in the COVID-19 emergency: a comparative study Eleonora Veglianti, Cinzia Dal Zotto, Marco de Marco |
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4:15 – 4:45 |
Build to think, build to learn: what can fabrication and creativity bring to rethink (higher) education? Jean-Henry Morin, Laurent Moccozet |
Thursday 25, 12:45 – 5:15 PM CET
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12:45 – 1:00 |
Opening Session João Falcão e Cunha, University of Porto, FEUP |
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1:00 – 2:00 Q&R |
Jim Spohrer, Invited speaker, KEYNOTE Service Innovation Roadmaps and Responsible Entities Learning |
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2:00 – 2:30 |
Coffee break |
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Moderator Jolita Ralyté |
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2:30 – 3:00 |
Safeguarding Information in Service Science with System Integration Diego Padovan, Javid Taheri, Fabrizio d'Amore |
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3:00 – 3:30 |
Improving road safety with open data: the case of car accidents in Rome Antonio Miloso, Eleonora Veglianti, Marco de Marco |
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3:30 – 4:00 |
Coffee break |
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Moderator Marco de Marco |
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4:00 – 4:30 |
Justice as a Service Paolo Fantozzi, Luigi Laura, Antonio Nuzzo, Riccardo Piselli |
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4:30 – 5:00 |
Service Development for Progression of Dance Anastasiya Yurchyshyna |
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5:00 – 5:15 |
Closing session |
iESS 2.1 COMMITTEES
iESS 2.1 Chairpersons: Prof. Monica Dragoicea (University Politehnica of Bucharest), Giovanna Di Marzo-Serugendo (University of Geneva).
iESS 2.1 Program Committee
Jolita Ralyté (University of Geneva, Switzerland), PC chairperson
Giovanna Di Marzo-Serugendo (University of Geneva, Switzerland)
Monica Dragoicea (University Politehnica of Bucharest, Romania)
Thang Le (University of Trois Rivières, Québec, Canada)
Michel Léonard (University of Geneva, Switzerland)
Marco di Marco (Università Telematica Internazionale Uninettuno, Italy)
iESS 2.1 EVALUATION PROCESS
It is decomposed into the following phases.
Evaluation process
The evaluation process has several stages with private digital meetings, i.e. only for the authors and the PC members.
- November 30, 2020: declaration of intention of authors to submit a paper by means to an email send to a PC member.
- December 2020: acceptation /rejection of the intentions
- January 31, 2021: deadline for the reception of the papers submitted on the Easychair platform
- February 23: notification to the authors.
- March 14: deadline to submission of the final version of papers on the EASYCHAIR platform.
- March 16: final notification to the authors and planning of the presentations.
During the digital meetings, the PC members are responsible for maintaining scientific integrity. They create and maintain, among all participants, a climate of caring and supporting, that is conducive to scientific exploration.
Presentation
March 24-25, 2021, from 2:00 pm to 6:00 pm CET
public digital meeting for presentation of the accepted papers.
The PC members have the role of moderators.
PUBLICATION
The length of the papers: max 15 pages (about 5000 - 6000 words).
The proceedings will be published under a CC license by EDP Sciences on the Web of Conferences platform: https://www.webofconferences
Each IESS 2.1 accepted papers will receive a special DOI name and be indexed to CrossRef®.