Advanced Cours­e on AI-Enhanced Negotiation in Health Emergencies

At the end of the course, you will be able to:

• Analyse complex political and social environments in times of crisis, utilizing AI-powered tools to analyse complex environments, assess the positions of the parties, mitigate risks, identify patterns among stakeholders and leverage influence more effectively;
• Design a robust plan to set up and facilitate a professional dialogue on high-stake contentious issues and frame this plan in a shared vision;
• Define the conceptual framework of a complex negotiation process based on a thorough analysis of the environment, the stakeholders involved, their respective positions, interests and motives;
• Draw from the experience of field practitioners in the planning and undertaking of complex negotiation processes.

Upon successful completion of the course, participants will be able to:

• Apply structured negotiation tools to plan and conduct negotiations in health and humanitarian crisis settings.

• Analyse complex political and social environments using both traditional methods and AI-powered tools (e.g., ChatGPT).

• Design and customise AI assistants to support real-time negotiation planning and decision-making.

• Assess stakeholder interests and power dynamics to identify leverage points and manage risks.

• Develop negotiation strategies and tactical scenarios adapted to high-stakes and adversarial settings.

• Facilitate dialogue and build trust among conflicting parties or stakeholders in crisis-affected environments.

• Interpret and integrate AI-generated insights into operational strategies while understanding ethical and technical limitations.

• Critically reflect on negotiation practices through simulations, peer exchanges, and practitioner insights.

• Adapt communication and negotiation strategies to culturally diverse and politically sensitive contexts.

• Collaborate effectively in multidisciplinary and international teams involved in crisis response and humanitarian coordination.

The course is structured as such:

1. Asynchronous online modules:

• Introduction to the “Essentials of Frontline Negotiation” & “Crafting of an AI Assistant”
  • Acquisition of basic tools to plan negotiation in a systematic manner
  • Technical briefing on how to craft and manage an AI Assistant

1. Online synchronous sessions (daily from 14:00 to 18:00 Amman Time)
   • Application of advanced tools and methods to plan a negotiation in a complex environment
   • Case-based exercises and simulations are designed to ensure the acquisition of tactical knowledge to navigate complex negotiations
   • Current challenges and dilemmas of frontline negotiation with the support of seasoned practitioners
2. Post-course assignment
3. A reflective analysis to be submitted within two weeks after the course ends (by 31 July 2025)