I have a question !


Have you read the FAQ below?
For all administrative, academic and legislative questions relating to registration, please contact
  • Basic education (Bachelors' / Master's, etc.): the Admissions' Office
  • Continuing education: the people in charge of the program.
 
Have you updated your browser?
If you have a strictly technical question (no connection, bug, link not working, etc.), please write to this address giving as much detail as possible (browser, description, screenshots, contact details).

Technical questions


READ THIS if you have applied to resume studies at UNIGE in September 2024 and are already an alumnus.

You probably used your SWITCH UNIGE account to apply. However, as you are no longer a UNIGE student, you will lose access to your SWITCH account at the end of the grace period: you will lose access to the application portal and will no longer be able to access the admission decision.

To avoid this, please add a private e-mail address to your SWITCH UNIGE account, if you haven't already done so.

You will then be able to access your SWITCH account at any time, even after the grace period has expired.

Please follow SWITCH's instructions: https://help.switch.ch/eduid/faqs/?lang=fr#account-additional_email

If you have any questions regarding this procedure, please contact SWITCH directly.

If you have lost access to your SWITCH UNIGE account, please inform us as soon as possible using THIS FORM.

Portal only works correctly if you use Firefox.

For your own security, always use the latest browser version and install the available security updates.

Tips

  • We recommend that you activate the Enable Automatic Updates function to your browser.
  • If your are unable to install the latest version of your browser on your device, we recommend installing and using the latest browser version of Firefox or Chrome.
  • Please use an operating system for which security updates are still provided (for instance, Windows 7 no longer receives updates.)

After updating your browser, if the problem persists, contact our support group at this address, giving as much detail as possible about the points causing the problem.

Specify the points requested in the form.

It is probably due to the version of your navigator. Please update the version of your navigator and try again. (Cf. Technical questions)

Click here: https://eduid.ch/web/change-account-data and log into your SWITCH account.

For more information about your SWITCH account, visit the SWITCH FAQ.

If the email address linked to your Switch account has been inactivated, you can still log in to your account by adding the text ".inactive" to the end of your email.
Example: jerome.test(at)unige.ch.inactive

This will enable you to change the main email linked to your Switch account.

Before submitting your application


Your SIUS/registration number can be found on your student card (multiservice card) or on your transcripts. Otherwise, please provide your AVS number, which can be found on your health insurance card. If you do not have an AVS number, please contact the Admissions' Office, attaching a proff of identity (ex. ID, passport) and specifying your personal email address.

It is not possible to use a maiden name or middle name in the application process. However, if you are admitted to the program, il will then be possible to request the use of a preferred first name, last name or gender.

Yes, you can start an application without submitting it immediately. Once created, the application is saved as a draft. In order to submit your application, you will need to complete it and then submit it by the deadline.

Documents must be in PDF or JPG format except the photo, which must be in JPG format only; each document must not exceed 2 MB.

Only one document (which can contain several pages) can be uploaded per requested document. If necessary, compile several documents into a single PDF file for uploading.

You can also compress your file using a PDF editor. You could try to use this website to compress your files: https://www.ilovepdf.com/compress_pdf

In some cases, the system identifies that the PDF is corrupt.
To standardise the file, we recommend the following procedure:
https://inscription.unige.ch/en-US/help-pdf

  1. Select a file in any application that prints and open it.
     
  2. Choose “File” > “Print”.
     
  3. Choose “Microsoft print to PDF” from the list of printers in the print dialog box (or any other PDF printer installed on your computer).
     
  4. Click "Print" to use the PDF printer.
     
  5. Click “OK” and enter a new file name for your PDF. Save to your desired location.

Print screen print pdf.png

You can do that for your different PDF then try to reupload them.
That should solve any corrupted data.

Instead, upload a document in PDF format that briefly describes your situation.

Please check the application status column on the home page. The status is probably "Not submitted: deadline passed" in which case it is no longer possible to submit your application.

The conditions for paying the fee are described in the "Payment of fees" step.

If you have any other questions,  please contact :
  • Basic education (Bachelors' / Master's, etc.) : the Admissions' Office
  • Continuing education : the people in charge of the program.

After submitting the application


On the homepage, the status of each application indicates its processing status. If any action is required on your part, you will be notified by email. Each application is analyzed individually, at its own pace.

No, once an application has been submitted, it is no longer possible to modify the data or change a document. For any necessary changes, please contact

  • For basic education (Bachelor's/Master's, etc.): the Admissions' Office.
  • For continuing education: the people in charge of the program

Once you have submitted an application, it is no longer possible to change your personal and additional information. For any changes, please contact :

  • For basic education (Bachelor's/Master's, etc.): the Admissions' Office.
  • For continuing education: the people in charge of the program

Please log in to the Portal and go to the "Additional document required" menu: any additional document to be provided is indicated there.

The status remains at "Additional information to provide" until your file is processed by a person in charge of the program. Once your file is in process, your application status will be updated.

It is likely that the deadline for uploading the document has passed. Click on the small chevron (down arrow at the end of the application line) and read the text that appears.

For basic education (Bachelors', Master's, etc.), the time taken to process an application depends mostly on when it was submitted. If you wait until the last day, it may take several months for your application to be processed. We encourage you to submit it as soon as possible.

For continuing education, the length of time it takes to process an application depends on the program. Please contact the person responsible for the program directly.

It is not possible to withdraw your application through the Portal.

Please contact :

  • For basic education (Bachelor's/Master's, etc.): the Admissions' Office.
  • For continuing education: the people in charge of the program

If you receive a positive decision, the University of Geneva will ask you to "confirm your choice of course" within a specific timeframe. This action will confirm your interest in starting the course in the semester in question.

You must confirm your choice even if you are not yet in a position to lift any reservations (e.g. successful completion of the current qualification).

You can change your choice of course even after you have confirmed it.

ATTENTION: once a course has been finalized, it is no longer possible to change this choice!

It is possible to carry out the "Confirm course selection" step on another course, if you have been accepted to several courses and have already confirmed a first course, for example.

On the other hand, once you have completed the "Finalize registration" stage, it is no longer possible to modify your choice, even if you are waiting for a decision on another application.

In short, "Finalize registration" is definitive.

Once you have confirmed your choice of course, you will be asked to answer a number of additional questions in order to compile your student file:

- lift of any reservations ;

- provide a photograph for the multiservice card;

- confirm contact details;

- specify AVS data.

Lastly, final registration details are provided (French exam, authentication of originals, special needs and studies, etc.)

If you have any other questions,  please contact:
  • Basic education (Bachelors' / Master's, etc.): the Admissions' Office
  • Continuing education: the people in charge of the program.