Swiss Center For Affective Sciences Swiss Center for Affective Sciences

Personal informaTION

After having completed my PhD on emotional intelligence and musical emotions in Trier, Germany, in 2021, I am now researching emotional competences in the hospitality and tourism industry. Besides emotional intelligence continuing to be a main focus, I am also interested in understanding emotional experiences of music, emotional communication online, and emotions in sustainability.

LIST OF PUBLICATIONS

• Völker, J., Blal, I., & Mortillaro, M. (2023) Emotional intelligence matters in hospitality education: contributions of emotional intelligence, fluid ability, and personality to hospitality grades. Frontiers in Psychology, 14, 1148863. https://doi.org/10.3389/fpsyg.2023.1148863
• Völker, J. (2022). Measuring emotional music experience: spreading activation and BRECVEMA mechanisms. Psychology of Music, 50(2), 631-649. https://doi.org/10.1177/03057356211010224
• Neumann, R., Völker, J., Hajba, Z., & Seiler, S., (2021). Lesions and Reduced Working Memory Impair Emotion Recognition in Self and Others. Cognition & Emotion, 35(8), 1527-1542. https://doi.org/10.1080/02699931.2021.1983521
• Völker, J., & Flohr-Devaud, M. E. F. (2021). Emotionen im Rettungsdienst: Emotionale Reaktivität, Empathie und Strategien im Vergleich zu Studierenden [Emotions in emergency medical services personnel: Emotional reactivity, empathy, and strategies compared to students]. Notfall + Rettungsmedizin. https://doi.org/10.1007/s10049-021-00930-9
• Völker, J., & Mannheim, C. (2021). Tuned in on senders’ self-revelation: Emojis and emotional intelligence influence interpretation of WhatsApp messages. Computers in Human Behavior Reports, 3, 100062. https://doi.org/10.1016/j.chbr.2021.100062
• Völker, J. (2021). Personalising music for more effective mood induction: Exploring activation, underlying mechanisms, emotional intelligence, and motives in mood regulation. Musicae Scientiae, 25(4), 380-398. https://doi.org/10.1177/1029864919876315
• Völker, J. (2020). An Examination of Ability Emotional Intelligence and Its Relationships with Fluid and Crystallized Abilities in A Student Sample. Journal of Intelligence, 8(2), 18. https://doi.org/10.3390/jintelligence8020018

 

BOOK CHAPTERS

• Flohr-Devaud, M. E. F., & Völker, J. (2022). Emotionale Selbstregulation in der Notfallrettung. [Emotional self-regulation in emergency medical services.] In S. Rehmer & C. Eickholt (Eds.), Psychologie der Arbeitssicherheit und Gesundheit: Transfer von Sicherheit und Gesundheit (83 – 86). Asanger.

 

CONFERENCE CONTRIBUTIONS

• Völker, J., & Gibbert, M. (2024, March 12): Emotionale Intelligenz—Es menschelt überall [Emotional Intelligence—there are people everywhere] [Presentation] HotellerieSuisse “Plattform” lecture series. Zurich, Switzerland.
• Völker, J. (2024, February 01-02): Hospitality becomes affective: Developing a test of emotional competencies in hotel employees. [Presentation] Swiss Center for Affective Sciences: Annual Research Forum 2024. Geneva, Switzerland.
• Völker, J., & Mortillaro, M. (2023, October 04-06). It’s Show Time! How Hospitality Workers Regulate and Manage Emotions at Work. In J. Völker (Chair), Professional Emotions: How Employees Perceive and Regulate Emotions at Work [Symposium]. Emotions 2023. Tilburg, Netherlands.
• Mortillaro, M., & Völker, J. (2023, September 07-08). Being emotionally intelligent in an emotional working world. [Presentation] Consortium for Research on Emotional Intelligence in Organizations (CREIO) Conference 2023. Barcelona, Spain.
• Völker, J., Schweighauser, B., & Giannotti, F. R. (2023, June 14-15): Affective Hospitality—Wie interpretiert man Gastfreundschaft neu? [Affective Hospitality—how do we reimagine hospitality?] [Presentation] Hospitality Summit. Zurich, Switzerland.
• Völker, J. (2023, May 22-24): To be emotional in hospitality services: Why being emotionally competent is important, and how we make emotions useful. In J. Völker, L. Riontino, & C. Cooper-Vince, A taste of emotions: Why is my waiter rude? And why is my kid not eating? [Presentation] Pint of Science Festival. Geneva, Switzerland.
• Völker, J., & Schweighauser, B. (2023, April 2-4): Affective Hospitality—Wie interpretiert man Gastfreundschaft neu? [Affective Hospitality—how do we reimagine hospitality?] [Presentation] Gastia. Sankt Gallen, Switzerland.

 

PEER REVIEW ACTIVITY

• Quarterly Journal of Experimental Psychology (SAGE)
• Discover Psychology (Springer)
• Personality and Individual Differences (Science Direct)
• Social Media and Society (SAGE)
• Frontiers in Psychology
• New Media & Society (SAGE)
• Psicologia: Reflexão e Crítica (Springer)
• Children (MDPI)
• International Journal of Environmental Research and Public Health (MDPI)
• Psychology of Music (SAGE)
• Societies (MDPI)
• Sustainability (MDPI)
• Intelligence (Elsevier)