This module prepares students to manage patients in the pharmacy. Previously, it was taught over the course of a month, after all the previous theoretical modules (breathing, inflammation, nutrition and digestion, etc.), so that students could build on the knowledge they had already acquired. Now, in coordination with the teachers of the previous modules, the teachers spread their teaching out more over the semester and set up teaching days to share the hours between practice and theory and coordinate the modules.
During the theoretical presentations, the teachers illustrate some of the points with teaching videos that they have produced themselves. These videos present case studies based on observation grids structuring the various situations that pharmacists may encounter when a patient arrives at the pharmacy. These grids are then used throughout the pharmacy curriculum to structure the teaching of clinical practice in the dispensary. One of the videos shows a case of triage, i.e. when someone comes to the pharmacy without a prescription. The other video shows a case of prescription validation, when a patient comes in after a medical consultation. Another video was also produced to present a counter-example: the pharmacist does not ask any questions and simply provides the medication on the prescription. The students then have to identify the missing elements and suggest a more appropriate attitude.
Soon enough, after a few theory sessions, the teachers added role-playing to the course. In the first session, the teacher plays the patient and the students take on the role of pharmacist. Then, in the auditorium, the students are divided into groups of 3 and take on the roles of patient, pharmacist and observer. The patient or pharmacist receives a quick briefing on the situation at hand (information to give, questions to ask). This is followed by a 10-minute role-play. During this activity, the teacher moves from group to group to answer questions. At the end of the interaction, the students debrief in small groups and then in the audience: the observers give the actors and actresses feedback on their performance using the observation grids provided.
The course is assessed in the form of a MCQ, shared with the other modules; 15 questions out of 40 are devoted to this teaching, as well as five short questions - short answers.
